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ISO Beingcert ISO/IEC 20000 Lead Implementer Exam Sample Questions (Q82-Q87):

NEW QUESTION # 82
Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which principle of an effective communication strategy has Kyte not followed?

• A. Responsiveness
• B. Appropriateness
• C. Clarity

Answer: A

Explanation:
In the scenario described, Kyte's failure to provide answers to users' questions in the Q&A section of its online shopping website demonstrates a lack of responsiveness. Responsiveness is a key principle of an effective communication strategy, especially in customer service. It involves timely and appropriate reactions to inquiries and feedback, ensuring that customers' concerns and queries are addressed promptly. By not responding, Kyte is not adhering to this principle, potentially affecting customer satisfaction and trust.

NEW QUESTION # 83
Texas H&H Inc. decided to assign an internal expert for their forensic analysis. Is this acceptable? Refer lo scenario 7.

• A. Yes. forensic analysis can be done by cither an internal or external expert
• B. Yes. hiring an external expert for forensic analysis Is a requirement of the standard
• C. No. the company's forensic analysis should be based on the conclusion of Its cloud storage provide investigation

Answer: A

NEW QUESTION # 84
Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determinedthat this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on scenario 5. in which category of the interested parties does the MR manager of Operaze belong?

• A. Negatively influenced interested parties, because the HR Department will deal with more documentation
• B. Positively influenced interested parties, because the ISMS will increase the effectiveness and efficiency of the HR Department
• C. Both A and B

Answer: A

Explanation:
According to ISO/IEC 27001, interested parties are those who can affect, be affected by, or perceive themselves to be affected by the organization's information security activities, products, or services.
Interested parties can be classified into four categories based on their influence and interest in the ISMS:
* Positively influenced interested parties: those who benefit from the ISMS and support its implementation and operation
* Negatively influenced interested parties: those who are adversely affected by the ISMS and oppose its implementation and operation
* High-interest interested parties: those who have a strong interest in the ISMS and its outcomes, regardless of their influence
* Low-interest interested parties: those who have a weak interest in the ISMS and its outcomes, regardless of their influence In scenario 5, the HR manager of Operaze belongs to the category of negatively influenced interested parties, because he/she perceives that the ISMS will create more paperwork and documentation for the HR Department, and therefore opposes its implementation and operation. The HR manager does not benefit from the ISMS and does not support its objectives and requirements.
References:
* ISO/IEC 27001:2013, clause 4.2: Understanding the needs and expectations of interested parties
* ISO/IEC 27001:2013, Annex A.18.1.4: Assessment of and decision on information security events
* ISO/IEC 27001 Lead Implementer Course, Module 2: Introduction to Information Security Management System (ISMS) concepts as required by ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 4: Planning the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 6: Implementing the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 7: Performance evaluation, monitoring and measurement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 8: Continual improvement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 9: Preparing for the ISMS certification audit

NEW QUESTION # 85
Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
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